The Spark Refund Policy: Updated 5/8/2020
For program or class withdrawals, the patron will receive a refund of their full payment until 3 weeks prior to the start date or audition deadline.
For program or class withdrawals after 3 weeks prior to the start date and before the class or camp as begun, the patron will receive a credit of their balance to use towards future programming. Refunds and credits are not given after the audition deadline has passed unless the program or class does not run.
In the event a patron or dependent falls ill, becomes injured or does not possess necessary skills, inhibiting his or her ability to participate in or continue participation in a program, a pro-rated refund may be given based upon the date of the refund request. Documentation (i.e. doctor's note) is requested for illness and injury claims.
In the event a patron requests a refund due to level of service or other legitimate factors, the patron will be asked to submit the request in writing citing the reason for a refund. Discretion of the validity of the refund is at the discretion of the Spark, after the class or program begins.
If a refund is authorized, the appropriate amount will be refunded via the original form of payment. No exceptions.